TruMark Financial Credit Union - Center City Market St, Philadelphia, Pennsylvania

TruMark Financial Credit Union - Center City Reviews

3.9 stars based on 14 reviews

Featured Comments:

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  Paul Turkavage

  5.0

  Great experience with Brian. Trumark switched online banking platforms recently and I had trouble getting credentials to enroll because an old business partner was listed as a primary account holder. Brian turned a negative into a positive and personally followed up with me for serveral days until the matter was solved.

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  Response from the owner

  Paul - thank you for your 5-star review! Your kind words have been passed to Brian and the Center City team.

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  Way Fau

  3.0

  I stopped in on my lunch break to open an account. The entire process was over 45 minutes and was awkward from start to finish. Maybe the representative who helped me, Blair was in training but she had several moments where she missed spelled words including my job title and employer's name as well on my membership application. She was prepared to send me on my way without any documentation with my account numbers, I had to ask for a DD letter. As we were talking, I said that I was using the account for direct deposit and bill pay. I was disappointed to know that I would not receive a debit card upon membership, and that I could not set-up bill for same day transactions. I will keep my account open with TruMark through the end of the year but am strongly considering closing the account when the year is up.

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  Yaseen Muwwakkil

  2.0

  (Long message)I've been apart of trumark for about 4+ years.Like most other offices when, I come in I have a seat until I am summoned for someone to assist me. I've made plenty of reviews and have had plenty of experiences. To my suppries this is by far the worst experience. I entered the bank everyone was busy.. Kelly was in the far corner assisting a man telling a very long story. He was explaining he lost his wallet. She ended up helping me. brian saw mecome in let me sit and assisted others who walked into the branch. When I walked up he looked at me as if he had distain towards me. He wasn't wearing a name tag. To my surprise he was the assistant bank manager. He made me feel very uncomfortable. To where I felt the need to Wright this post. He needs to be reminded of his role in upholding the standard of trumark. He made me feel really uncomfortable and didn't have a grasp on the people sitting inside his bank. Thanks Kelly you were awesome. Got me in and out.

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  Response from the owner

  Yaseen - thank you for your feedback. Your review has been passed to the appropriate department.

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