TruService Community Federal Credit Union Hermitage Rd, Little Rock, Arkansas

TruService Community Federal Credit Union Reviews

3.6 stars based on 13 reviews

Featured Comments:

• R

  Randa Darby

  4.0

  The staff has always been friendly and helpful. The limited number of branches and atm`s is disappointing though. We need an ATM in Maumelle again please!!

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  Response from the owner

  We strive to be the friendliest bank in town! We may not have many branches or ATMS, but we do offer complete online banking even deposit checks with the app.

• B

  Brent Newsom

  5.0

  We've banked here for 6 or 7 years now. About 6 months ago, we had our first real frustrating issues; revolving around some technology upgrades the bank was making. Aside from that brief point in time, we've been incredibly pleased, and they have continued to improve their overall service levels which were already outstanding. Enough so that I've taken the time to update my review here to a higher rating!

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  Response from the owner

  We are glad that we are able to continue to improve and meet your needs!

• B

  Bridgette Mitchell

  1.0

  I’ve been a member of this credit union for over a year. I started out with a limited checking account and savings. After a year my account was transitioned to a regular checking account. I saw there’s a lot of fees with the regular checking account and requested the account be moved back to limited checking. Although my account was “moved back” to limited checking I don’t believe it was because I accrue fees that are associated with a regular checking account. I am a minority that works three jobs and have not had anything positive come out of being a member of TruService. Anytime I call into the branch I get suggestions from Mrs. Tammy, the Branch manager to close my account. She has even taken it upon herself to close my account, my bank card didn’t work and I have children. Today, I was informed by Mrs. Jeffries a higher manager to close my account. I do not feel welcomed! I believe I am not bringing in enough money to be considered “family” to this credit union. Hopefully this doesn’t get my account closed because I do have weekly deposits. So hopefully they’ll give me time to find another bank. There just hasn’t been any benefits of being a TruService Credit Union member.

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  Response from the owner

  TruService strives to provide the best possible service to our members. We are very sorry to hear that we did not accomplish that. Please reach out to us at [email protected] if there is anything that we can assist you with.

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