TruStone Financial Credit Union Nicollet Ct, Burnsville, Minnesota

TruStone Financial Credit Union Reviews

2.8 stars based on 38 reviews

Featured Comments:

• J

  Justin Villard

  5.0

  I've banked here for a couple years, pretty happy with their service

• E

  EH Flooring Sales Evan Hopkins

  1.0

  Went into lobby to discuss opening an account for our new business. When i approached the desk i broke up a conversation between 3 employees at the nearest "service" desk. They abruptly walked away ... no hello, no smile, just one guy saying "...be right back"? He wasnt, the others avoided eye contact for a few minute. I finally just walked away and left. So awkward, so unnecessary. Will be a great "how to lose a client, before they even become one" customer service story some day.

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  Response from the owner

  We are very sorry that you have been disappointed with your experience. I have shared your review with the management at this location. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email your contact information to [email protected], so we can follow up? Thank you.

• K

  Kevin Stoll

  1.0

  I can only speak to auto loan.They are not informed on taxation and trade ins They could not comprehend I didn't need taxes paid for on my loan because there wouldn't be any.My trade in had higher value than the car I was purchasing.Kept asking me if the taxes should be added to loan ,My head was ready to explode.Last time I'll ever set foot in Truestone

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  Response from the owner

  We are very sorry that you have been disappointed with your experience, Kevin. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email your contact information to [email protected] or private message us, so we can follow up? Thank you.

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