TruStone Financial Credit Union 27th Ave S Minneapolis, Minnesota

TruStone Financial Credit Union Reviews

3.7 stars based on 64 reviews

Featured Comments:

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  Tommie Jones

  5.0

  Great customer service from Marcus Carey a personal banker at TruStone 👍🏾 definitely enjoyed my visit 🙌

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  Response from the owner

  Thank you so much for your kind words and review, Tommie! Member satisfaction is our priority and we're so glad to hear that Marcus's customer service was helpful. We look forward to serving you again soon!

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  Tucker Lundquist

  1.0

  ATM is broken. I have a brand new card and of course its sunday and I drove way over here to use the atm and it won’t work. Just keeps saying I am putting card in wrong even though I am putting it correctly. The tap did not work and no matter how many times I put my card in HORIZONTALLY it still did not work. Fortunately I know how to read and I also know how to look for a green light that accepts my card and I also know when the screen says card not accepted try again. And then I flipped my card the wrongs ways and the light was red and then would turn green, card would go in, then error message would read again. I am telling you that ATM is broken I am not stupid. Thanks for offending me too btw.

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  Response from the owner

  We are sorry to hear you experienced some issues yesterday. Our ATM at this location has new security technology and accepts your card horizontally, not vertically into the card reader. The video monitor should outline the visual and help guide you after a few incorrect attempts. Or, if you prefer to use a contactless option, the ATM also accepts these types of cards. We hope this helps! Update to original response: Thank you for updating your review. Could you let us know approximately what time this happened so we can further investigate? Feel free to email us at [email protected] with your contact information.

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  R Hirai

  1.0

  Bank that destroys your hard earned credit score! My autopayment was cancelled without my knowledge before I paid off my car loan. I didn't realize it and missed 2 payments. There were no phone calls or mails and I was hit by almost a 100-point decrease in my credit score. I contacted TruStone immediately when I realized this and they insisted that I somehow set the expiration date to my autopayment even though I have no ability to do so. A teller set it up the autopayment when I took out the loan. A teller confirmed this but insisted that the expiration date was set by TruStone but based on "the customer's request." Why would anyone let their autopayment expire before the loan is all paid off? On top of that, I had to pay a late fee for their system failure. They have absolutely no willingness to work with me. I contacted the Better Business Bureau and the Attorney General Office. They gave BBB one sentence explanation denying my request to remedy the situation. They have ignored the request from the Attorney General Office. They also insisted that they communicated enough since they put the information that I was behind the payment on my online bank statement. I had an excellent credit score and was never behind payments until this. *Update: I received an unexpected letter from TruStone that they decided to adjust and remove the delinquent report to the credit bureaus. My credit score went back up where it used to be. I decided to keep this review hoping that this would help people in similar situations. I first contacted TruStone at the beginning of February. Once it became apparent that they were unwilling to address it, I contacted the BBB and the Attorney General Office 5 weeks after my request was first submitted to TruStone (I wanted to give them enough time to remedy it). They responded to the BBB with one sentence rejection of my claim and ignored the Attorney General Office. I received two additional emails from the Attorney General Office that they haven't heard back from TruStone and the office sent them additional letter twice more in early May and at the end of May. I believe that finally did it. I appreciate the persistence of the Attorney General Office and whoever at TruStone who realized that it just hurts their business to destroy someone's credit history for their own system failure and not correcting it. I still think this shouldn't have happened with a financial institution and I hope future customers will be able to get them correct it if they find themselves in this situation.

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