U.S. Bank Branch N Clark St, Chicago, Illinois

U.S. Bank Branch Reviews

3.1 stars based on 11 reviews

Featured Comments:

• D

  Donkor Makini

  5.0

  I Love the people, not the place. They provide excellent service at this, as well as at all US bank locations I have previously visited.

• I

  Irena Story

  1.0

  When my friend and colleague walked into U.S Branch: 801 N Clark St, Chicago, IL 60610, she never imagined that her visit would inflict such psychological and emotional turmoil. The bank representative Anna Tak not only repeatedly raised her voice but humiliated my friend with choice words and actions that displayed a reckless disregard and intolerance of a 65+ year old elderly woman. The goal of her visit was to notarize closing documents on the sale of her home. She requested that the branch manager Eric Rocks intervene but rather than mitigating damages caused by Anna Tak he took up in arms ganging up on a defenseless 65+ year old woman. According to the World Health Organization; Elder abuse (also called "elder mistreatment") is defined as a single or repeated act or lack of appropriate action which causes harm or distress to an older person. Acts of kindness don’t have to require a grand gesture. In fact, it’s the small actions that make the biggest difference. Why didn’t anyone step in to redress the circumstances or offer solutions to help get your most enduring client through the finish line? She has been a loyal patron with U.S Bank for over 30+ years, her entire portfolio, investments and corporate accounts reside with U.S bank. She not only left with un-notarized documents but in a pool of tears, for feeling defeated and dehumanized. Ervin Blanco, U.S. Bank district manager, is this how you train your employees to treat your longest standing clients let alone our senior citizens? Are these not the same people that we should honor, treat with dignity and elevate when they are unable to help themselves? There seems to be a disconnect in the way U.S Bank does business; the goal of customer service is to foster lasting relationships not abuse those who keep U.S Bank in business!

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  Response from the owner

  We’re very concerned with what you have mentioned in your review, Irena. We certainly would like to speak with your friend to discuss her experience further. Please send us an email with her name and phone number to [email protected], including reference number 4875. One of our Ambassadors will call your friend within 2 business days. Thank you and we look forward to speaking with her soon. ^Larisa

• J

  Josh Fitts

  1.0

  Worst business banking I've ever dealt with. US Bank does not care one bit about their customers, only charging them fees. You should not have to chase down your business banker for weeks and have countless emails not responded to. It's the last thing you want to be doing when you're working 70+ hours a week trying to run a small business but to top it off, when you finally get ahold of someone to schedule an appointment, you'll wait for 45 minutes to have your business bankruptcy not show up. It's a shame State Farm partnered with them. I will not be referring any of my customers to our "alliance"partner.

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  Response from the owner

  Hello Josh, thank you for taking the time to share your experience. We never want a customer to struggle to receive prompt service. If you would like to discuss your concerns further, please email your phone number and reference #4756 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

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