U.S. Bank Branch W Bluemound Rd, Brookfield, Wisconsin

U.S. Bank Branch Reviews

3.0 stars based on 6 reviews

Featured Comments:

• D

  Dinah Van Krevel-Polzin

  5.0

  Made an appointment for help with mobile banking and Rachael was very knowledgeable, helpful and friendly

  ---

  Response from the owner

  Thank you for taking a moment to share your experience with us, Dinah. We are happy to see that Rachel was able to answer your questions and provide great service. We will be sure to let her know she is doing a great job. We appreciate your feedback and hope you have a great day. ^Ryan

• 刘

  刘春梅

  1.0

  bad service. really bad. Last night, I deposit over 900 dollars less than 1000 dollars at ATM around 8 o'clock. I mistake my old credit card as a debit card and try to get through the process. Everything goes well till I try to print the receipt. The screen shows invalid card, and the money is eaten by the machine (hope no-one take them). I wait until tomorrow morning to the drive through. here is the bad attitude. they are kind of getting tired of my problems. there is a woman called rachel (I guess it is her name ) said if you deposit on credit card you need to call the number on your credit card bank, and she keep telling me you can not deposit cash on your credit card, but my problem is the money is eaten by the machine . I am sorry about making a mistake but I am here to need your help. What is even funnier, I called the number on the back of the card number , they keep transferring and asking my informations. Some one told me if drive through is open just to check with them.I have to call the police. This rachel gave me a phone number through the police. It turns out only answer machine.I am so frustrating and confusing, Is the people work in the bank customer service? I try to call the number from the card number again. This time is someone else, she really helps me with file claim. After so many people, I finally talk to someone can help me with it . For this bank customers service , i wish i could give them negative stars, not help customers ,make customers feel bad instead.

• H

  Handy Handy

  1.0

  I couldn't be helped because they kept saying "The manager is busy". Guess what? I'm busy too. This is the worst branch, by far.

  ---

  Response from the owner

  Hello Handy, I'm so sorry to hear that we made you feel as if your time isn't valuable. We appreciate you taking the time to share your experience with us. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4265 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

More reviews (3)