U.S. Bank Branch Page Service Dr, St. Louis, Missouri

U.S. Bank Branch Reviews

3.4 stars based on 13 reviews

Featured Comments:

• K

  Kristen Buchana

  5.0

  My Experience with David Spriggs was nothing less than amazing. He was courteous, professional and considerate. He was very informative.

• M

  Muhidin Abdimalik

  1.0

  Wouldn't let me do a wire transfers because I had to be there by 3:30. It was 3:32 . And I was in line at 3:30

• S

  Samantha R

  1.0

  I’ve had quite a few bad experiences with this bank in particular but I think today was the last straw for me. I made an online appt so a banker could call me so we could talk about my account 1. They never called me and totally forgot about my appt and I have an email confirmation saying they would call, so I had to call them even after making an appt. 2. I wanted to talk to them about my overdraft protection fee, the banker continued to argue with me stating I never had it, then I had to go through my past transactions proving I had it, yet he still continued to argue with me. I even received an email from customer service stating I cancelled my overdraft protection fee.

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  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Samantha. We wouldn’t want to lose you without a chance to make things right. We’d like to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3986. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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