U.S. Bank Branch Ne 3rd St, Prineville, Oregon

U.S. Bank Branch Reviews

2.7 stars based on 12 reviews

Featured Comments:

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  Hollydoll

  5.0

  Not only do I think US Bank is a great bank overall but this is THE BEST BRANCH In the whole company!! They have the nicest employees who know how to give OUTSTANDING customer service and make you feel like you matter as a customer ESPECIALLY Kayla!! She is AMAZING and an absolute joy to deal with!! I'm proud to be a US Bank Prineville customer!! AAA+++

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  Bill McLaughlin

  1.0

  They closed their drive-up window in 2019. That was bad enough but they have not reopened it during the COVID-19 pandemic! Reopening the drive-up during the pandemic would have made sense if they wanted to protect their customers and employees but apparently they do not care about either their employees or their customers! Might be time to go elsewhere. Their reply was typical corporate "your call is important to us which is why we are making you wait" type BS. I quote: "Thanks for sharing your feedback Bill. I assure you the safety of our customers and employees is our top priority."...... No specifics, just platitudes and no answer to whether they have reopened the drive-up or not or why, if not. Their answer does nothing more than prove my point... Update November 2021: Now they are shutting down their safe deposit boxes as well. I have set up new accounts elsewhere and will shut down my US accounts ASAP. Adios US Bank, I have been with US Bank for decades but enough is enough, I need a real bank!

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  Response from the owner

  Thanks for sharing your feedback Bill. I assure you the safety of our customers and employees is our top priority. We’d hate to lose your business and hope you’ll give us the opportunity to continue serving your banking needs. ^Heather

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  Em Lynn

  1.0

  sadly the manager Noel was not interested in any customer service today i needed a small bag of coins run thru the machine he refused as i was not a business i met with him to ask why he could just do it for a customer he said no i was so shocked filed a report. i have been a customer for 25 years he was acting so smug it really was upsetting because he should have just done it would have taken less time lol

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  Response from the owner

  Good morning, Em. Thanks for taking the time to share your experience. I apologize it wasn't a good one. I can certainly understand how this interaction made you feel. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 3767. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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