U.S. Bank Branch Coffman St, Longmont, Colorado

U.S. Bank Branch Reviews

2.0 stars based on 11 reviews

Featured Comments:

• B

  Bob Melamed

  5.0

  Nice big lobby. Plenty of good service personnel. Nice Branch.

• K

  Kendrick Bollet

  1.0

  I visited this branch this morning. I was promptly greeted coming in to wait in the teller line....................and that was it. I waited for about 5 minutes for the 1 teller to finish the transaction with her current customer & no one else around offered to help. Such a PAINFULLY slow to wait in a big empty US Bank branch with a couple other workers sitting at their desks. Not impressed. I went to the small branch at 9th & Coffman and was done in less than 2 mins. Why wasn't more help on the line? And why wasn't anyone else helping the teller complete the transaction of the customer in front of me? It seemed like they needed quite a bit of information verification for the customer & put it all on the shoulders of the 1 teller. I see why this branch was closed for so long. I'd rather go to the 9th and coffman location or even make drive to the King Soopers on Hover.

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  Response from the owner

  Good morning, Kendrick. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1662 and details of your experience. We will give you a call directly. All the best. ^Heather

• A

  A.C. Crandal (Jigs)

  1.0

  I agree with previous reviews that zero stars would be appropriate. I have never encountered the lack of customer service in a long time. I will not name the male individual that treated me so poorly. I just wanted into my safe deposit box. It was unbelievable who rude and apathetic he was about giving me access to the box. It took booking an appointment well over a week away. It is ridiculous and just unacceptable. I am sure management is probably more the problem here, lack of training (definitely), and basically it seems no one cares at all what a customer needs. I hope they go out of business. Unfortunately, that will not happen but that is the only message some businesses will listen to.

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  Response from the owner

  Hello AC, thank you for taking the time to share your experience. We use customer feedback for coaching purposes. I hope you were able to schedule a time to visit the branch and access your Safe Deposit Box. If haven't had the chance to schedule a convenient time to visit, please send an email to [email protected] with your phone number and reference #0271. We will be glad to reach out and offer our assistance in any way we can. All the best, ^Kim

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