U.S. Bank Branch Westown Pkwy, West Des Moines, Iowa

U.S. Bank Branch Reviews

2.5 stars based on 13 reviews

Featured Comments:

• M

  Max Kohn

  5.0

  I have had no problems with branch. ATM is located by the drive thru. No ATM inside the bank.

• J

  Jen Hamilton

  1.0

  This branch is the worst. We have been coming here for years, and it has gone completely down hill. The employees are rude. Not to mention they screw up my deposits every time! Oh and good luck reaching the branch by phone to fix their mistakes. **Update.....absolutely NOTHING has changed at this branch! Been going to the branch at 50th and EP True even though it is out of my way, but was in a hurry yesterday. SO, I ran into this Westown branch. They are still incredibly rude and unprofessional, and I mean EVERYONE from the tellers to management. Save yourself the frustration and go to a different branch....I've had nothing but great experiences with the one at 50th and EP True. **

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  Response from the owner

  We're sorry we’ve let you down, Jen. Please know it is never our intention to leave you feeling this way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4344. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• N

  Nikki Snyder

  1.0

  The slowest branch by far. Was told last time I was there that it would cost me $10 to split my check into 2 accounts. Something I can do for free on the app. Just left the same teller, after waiting in the lobby for several minutes while she counted atm deposits. Meanwhile several other people were helped by the teller next to her while I stood waiting. I’d rather fight Fleur and Ingersoll road construction to go to the other branches. I’ll be avoiding this one at all costs.

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  Response from the owner

  We are sorry we’ve let you down, Nikki. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4803. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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