U.S. Bank Branch CA Indio, California

U.S. Bank Branch Reviews

3.0 stars based on 3 reviews

Featured Comments:

• R

  Roy Lagpacan

  5.0

  Love the way the staff treats everyone.

• G

  Gabriella Meza

  1.0

  This location has issues with the ATM and the customer service is bad…(This is not the first time that I have bad customer service in this branch location ) I went this morning to the bank to ask for help on an issue that I had with the ATM deposit early morning and the lady in the front desk told me to file a claim. I asked her for more information and she said once you file the claim they will explain to you :( So, I went to the other branch on Jackson St. and it was totally fine:):) they helped me to file the claim and explained to me the process for the claim. Thank you to US Bank branch on Jackson Street :):)

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  Response from the owner

  We’re sorry for the poor service, Gabriella. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 0716. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Ronnie Padilla

  1.0

  This location has the worst and heartless customer service. ATM malfunctions, takes my deposit and doesn’t show in my account. Have to wait 10 business days to solve a claim before I can get my money back because apparently they have no access to the machine. I get punished for using there ATM. I suppose it’s my fault! WOW! After this experience I’m closing my account and going else where with my money. If you want great customer service and caring people don’t go to this bank.

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  Response from the owner

  Hi Ronnie, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0550 to [email protected]. Once we receive this information we will contact you within 48 business hours to further assist. All the best, ^Kortnee