U.S. Bank Branch S Neosho Blvd, Neosho, Missouri

U.S. Bank Branch Reviews

3.4 stars based on 9 reviews

Featured Comments:

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  Pangy Vue

  5.0

  There are not enough thank yous to Kevin. He definitely has gone above and beyond for my family. Because of employees like him, i will continue to stay with US Bank. He was extremely professional, patient, helpful, efficient, and did what he could to assist with what I needed. I truly appreciate him and everything's he done for me.

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  Response from the owner

  It sounds like you had a terrific experience, Pangy. Thank you for sharing your interaction with us. We will be sure to pass on your compliment to branch management. I hope you have an amazing day! ^Larisa

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  Ciarra Warren

  1.0

  Update: an entire year later and it isn’t any better. For every 10 times I try to use the atm, MAYBE one time it’s working. They’re not open to service the majority of working people. They don’t answer phones. I’ve been trying to deposit money into my account for DAYS. So today, I’m taking the money and using it to open an account somewhere else. Absolute worst. It seems it’s gone completely downhill since the new branch manager took over, plus she’s terribly rude. ATM either never works or is out of money. Reduced hours despite other banks in the area functioning at normal hours so if you work 8-4:30, good luck.

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  Response from the owner

  Good morning Ciarra, Thanks for reaching out regarding your experience. The behavior you've described is very concerning to us and we'd really like to speak with you about this. Please send us an email with your phone number and reference number 6763 to: [email protected] Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

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  Crystal Joines

  2.0

  Lobby routinely closes before closing time. Only open now four days per week. Not easy to work with staff. I can't wait to close my account.

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