U.S. Bank Branch E Wisconsin Ave, Milwaukee, Wisconsin

U.S. Bank Branch Reviews

3.3 stars based on 20 reviews

Featured Comments:

• S

  Sadeem Alzaghran

  5.0

  I went there to open a bank account. Incredibly friendly & helpful staff especially Maria. She guided me in every single step. She made the process run smoothly.

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  Response from the owner

  Thank you for taking the time to leave us a review, Sadeem. We appreciate your kind words and I have forwarded your review to Maria's manager. All the best. ^Michael

• S

  Sharon Johnson

  1.0

  Poor service, Only one worker and 12 people in line and it is like this every time I come so now she frustrated and rude while other workers sit back and watch.

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  Response from the owner

  Hello, Sharon. Thank you for taking the time to share your experience. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference # to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick

• C

  C Ll

  1.0

  Stay as far away from this bank as you can! My experience with one of their trust department employees, Ms. LaLuzerne has been taxing and unprofessional. She sent me an email addressing me by the incorrect name and according to her, she had documents sent to an incorrect address. These are just two of various complaints that I addressed with the bank's executives concerning Ms. LaLuzerne's poor customer service, yet somehow the bank considers all of her communications to be professional, according to the response that I received. So addressing customers by the incorrect name and sending documents to the incorrect address is considered to be professional by this bank! If you have any amount of money that you need to put in a trust account or any other account, I highly recommend that you stay away from this bank and take your money somewhere else! I intend to advise family members and friends with accounts at this bank to close their accounts and take their money somewhere else, as well. Do not fall for the feigned response of concern from USBank below. As I indicated, I addressed my concerns with the executives of USBank, to be more specific: Andy Cecere, Chairman, President and CEO Teri Charest, Vice President, Public Affairs and Communications Tim Welsh, Vice Chairman, Consumer and Business Banking To be clear, the response I received was as a result of my complaint to these 3 executives. So the response below is only for public display.

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  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, C LI. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1794. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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