U.S. Bank Branch Bothell Everett Hwy, Bothell, Washington

U.S. Bank Branch Reviews

3.0 stars based on 20 reviews

Featured Comments:

• S

  Shane Phillips

  5.0

  Every time I go to this location Dennis Fitzgerald is always professional with a smile. One teller next to him the other day was not as friendly as he was, he takes it to a whole different level. I don't bank there, but needing quarters during the Covid-19 era to do laundry was a blessing after going to other locations for help... Thank you Dennis

• D

  Drake Pawling

  1.0

  I close my accounts with this bank two years ago, the credit card i had with them expired 07/21. I paid off that card completely. But i guess January 4th for whatever reason this card was used to purchase something from "Microsoft" (they gave me a number to call, i did it was inactive and on scam registrys). The statements i had no idea i was getting (yet again because i haven't had any ties with them since 07/21) i just found out about. My credit had been increasingly declining, im on a collections list, and im stuck with a nearly 300$ debt for a transaction i didn't make. The purchase was made in Washington state (of which i used to live in two years ago) and its extremely obvious that fraud happened. I have been going back and fourth through phone calls because yet again i dont have an account with this bank and haven't had one in years. I have no physical way of just paying this fee, due to yet again NOT HAVING AN ACCOUNT WITH THIS BANK. I fully suggest in looking into bank of America if your in bothell Washington as it is a more secure bank and to my knowledge hasn't had this type of horrible issue with previous account holders. There was issues years ago but at a much smaller scale, this problem im having now could very much ruin the credit ive been building since i left this bank and could also put me into a very tough living situation due to the unexpected and very much negligent handling on my information by this branch. Dont trust or bank with this location.

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  Response from the owner

  Thank you for taking a moment to share your experience with us, Drake. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 2151, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• i

  iceman01232

  1.0

  I made an appointment for 10:30 to see a personal banker. Got there on time and checked in at the counter, they told me it’d be just a moment and to have a seat. 10 mins later the other lady at the counter asked if I’d been helped and I again let them know I had an appointment for 10:30. At 10:55 the 2nd counter lady asked me to come up to the counter so she could help me. I told her it was an appointment scheduled with a personal banker which she said we’re all personal bankers. I asked why I was made to sit and wait if I was only going to be helped at the counter the whole time. Why all the other people were helped and I was pushed to the end. She said the person who was supposed to help me was out sick, they’re short staffed and she didn’t know I was there for an appointment. The lady who first helped me left the counter to help a guy who came in after me around 10:40 and didn’t acknowledge me at all which I also asked why that was acceptable customer service. She asked what I wanted done and I told her I needed to cancel a credit card I don’t use and to close one checking account I have with them but to transfer that account to my other checking account. Which she then questioned so I asked for my ID back. She WOULDN’T GIVE IT BACK! I had to be forceful and loud to make her hand it back to me. Told her I was leaving the location and my last words were thank you. The first counter lady was middle eastern and the guy she left to help ahead of me was as well..it really felt like I was being stereotyped and deemed lesser. Everyone else were older adults and they got great service. The tellers didn't have the right name plates up either so I have no idea who "helped" me. Definitely looking for a new bank. Don’t come here for help.

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  Response from the owner

  Hello, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1701 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

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