U.S. Bank Branch U.s. Rte, Moriarty, New Mexico

U.S. Bank Branch Reviews

3.0 stars based on 7 reviews

Featured Comments:

• A

  Anne Moore

  5.0

  The drive thru teller, Pat, is an absolute delight to deal with. The manager of the bank is also stellar. Both are so friendly and Happy and willing to take the extra step to make their customers happy.

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  Response from the owner

  Hello Anne! Thank you so much for taking the time to leave this complimentary review for your local branch. We will make sure to pass along your complimentary feedback to the team so they know how much you appreciate them :) We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• R

  Richard Carroll

  1.0

  It is sunday may 15th my grandma just got a fake 20$ bill from the ATM at US bank in moriarty new mexico She pulled 40 and went to the gas station and they marked the bills one was fake.... MAKES SENSE US BANK IS CROOKED ONE...

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  Response from the owner

  Thank you for taking a moment to share your experience with us, Richard. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 1473, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• N

  NewMexican Candy

  1.0

  Wow, just like the most recent review, sounds like a new trend in Customer service. The "Teller" at the drive up this afternoon was very dismissive of our family's banking inquiry. My wife recently opened a new account and was trying to help our teenaged daughter cash her SSI check and the Elder woman with White pony tail, not sure of name as she did not introduce her self. No hello, just a curt response to the checks with the account number on back. She did not type in the account number just looked at us threw her hands in the air and said "What are we doing here?" Not sure what she was implying. This behavior I have seen in Albuquerque by in professional people. I guess we just expected more from our small community. She then started she could not help us because our daughter " needed a new ID, even with a valid ID we gave her. I guess she was having a bad day and did not realize it does not expire for a few years. The Teller threw up her hands again not sure out of frustration or Incompetance. We called and left a message with no response in reference to the lack luster "CUSTOMER SERVICE" we recieved. We disabled Americans expect to be treated the same as everyone else when we do banking and commerce. The smiles and polite attitude should also be given to "New Account holders." As well as every other customer that was " serviced with a smile." I really hope it wasn't because we were a Hispanic Family. We are reconsidering whether or not to continue our banking here.

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  Response from the owner

  Good morning, thanks for taking the time to leave a review. We are so sorry to hear you had a less than satisfactory experiences during your recent visits to your local branch. We never want our customers to feel like we aren’t here to help. If you would like to share details, you are welcome to do so by emailing [email protected]. Please include your contact information and reference number 8157. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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