U.S. Bank Branch E Main St, Bozeman, Montana

U.S. Bank Branch Reviews

1.9 stars based on 29 reviews

Featured Comments:

• J

  Jesse Brown

  5.0

  Top notch bank, ethical company, and helpful staff. I’ve been banking with US Banks for 25 years with both my personal and business accounts. They have reasonable fees with the flexibility of a medium sized bank but the reach of a large bank. Things like free mobile deposits, a 5-star mobile banking app, and a wide ATM network are great assets. Reading the reviews below motivated me to write this one. I fear Bozeman forgot to be human somewhere along the way. The staff is underpaid and overworked like so many other workers in the country. The least we could do as patrons is realize that most of the USBank staff is trying to help. Knocking on Will as unhelpful is simply untrue. Quite simply, he is one of the most helpful people I’ve ever met. Give the local workers a break - they do not make the rules. Closing the drive-through is a function of economics. Leaving a sour review for the local branch because corporate closed down the drive-through is ignorant at best. Get the mobile app and welcome yourself into the 21st century. Try to be happier, people. The world is tough right now and Bozeman is a great place to live. Relax, breathe. Be thankful. Say hello and thank you next time you walk in the doors of the US bank downtown. Sheesh.

• J

  Joshua Bent

  1.0

  One of the worst customer service experiences of my life. My expectations were low, but good lord they managed to not meet even those. Specifically Ava and the branch manager Brian. They were generally indifferent and unhelpful and kept trying to blame their ineptitude on me.

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  Response from the owner

  We appreciate you sharing your experience at your local branch, Joshua. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the experience. Please send us an email with your phone number to [email protected], including reference number 0714. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Chris McLay

  2.0

  I wish they would answer the phone

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  Response from the owner

  Good morning, Chris. Thanks for taking the time to leave a review. I apologize that you're having trouble reaching the branch by phone. If you still need assistance, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0406. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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