U.S. Bank Branch Cherry Ave, Fontana, California

U.S. Bank Branch Reviews

2.7 stars based on 20 reviews

Featured Comments:

• P

  Pamela Henderson

  5.0

  Great customer service. Friendly and efficient.

• F

  F. R.

  1.0

  If you’re looking to finance a car, choose carefully! Last year, August 2020, I switched my car from a lease to a buy and decided to go through US Bank and went through this branch. I was told they would do the paperwork for the DMV as well which I thought was great. Fast forward 1 year, it’s now August 2021 and I recently found out the title transfer has still not been completed. US Bank stopped the process on their end months ago….EXCEPT they never told me they stopped on their end nor did I know there were any issues (DMV had rejected more than once). When I finally found out there was an issue and followed up with the bank to ask about it I was told they stopped the process on their end because they (at some point) figured that it would be faster if I did it myself due to the DMV’s backlog - I understand if the DMV has a backlog but not US Bank’s failure to communicate. I would have been fine doing it myself early on but they failed to inform me and I only found out because the DMV sent me something directly. I never received anything from US Bank about this by neither email, phone/voicemail or postal mail. I am just now trying to complete it with the DMV and I’m facing possible penalty fees. Will never use them again!

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  Response from the owner

  Thank you for reaching out with your review and for bringing this to our attention. I definitely understand your concern, especially with the prospect of receiving penalty fees, and it's concerning to hear you never received a notification from us. We'd really like to look into this and to help however we can. Please send us an email at [email protected] with your phone number and reference number 3962 and we'll give you a call. We hope you'll allow us this opportunity to assist. Thanks ^Caitlin

• I

  Invstak

  5.0

  Very helpful service. Did far beyond answering helpful questions and sorting account tiers and mechanics. Appreciate the service.

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