U.S. Bank Branch Main St, Hamilton, Ohio

U.S. Bank Branch Reviews

2.4 stars based on 9 reviews

Featured Comments:

• H

  Hoppy Poppy

  4.0

  A bit slow but no issues ever

• J

  Jenna Steed

  1.0

  We were told to make an appointment for services since appointments are given priority over walk-ins. However, when we came for our appointment, we waited for 15 minutes while Crochelle helped walk in clients and Brandon was with someone. No one acknowledged us as we stood in the lobby, even though Crochelle stood directly in front of us and then walked directly behind us to get back to her office. Nor did Crochelle offer to help us once all of her walk in clients had left. Instead, she went to her office to sit and left us waiting in the lobby. Extremely poor customer service that seriously makes me rethink banking here.

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  Response from the owner

  Good morning, Jenna. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location weren't good. I can certainly understand your frustration. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4815 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Scarlett Says

  1.0

  Stood waiting at the teller line for 15 minutes without even being greeted. I was the first person in line and no one else was being helped. No tellers whatsoever at the teller window yet the lobby is open. Multiple people in line behind me for ten minutes or more with no service. Bank manager just sitting in her office. There was one teller with her back to the teller window fully ignoring every single customer that walked in with zero care. Just continued staring out the drive thru window whether there were cars waiting or not. I finally just walked out. Will be calling corporate to report no service no staff no care. If you don't have ANY tellers I think it's basically a no brainer that you DON'T open the lobby. Or maybe the drive thru window teller could at least say hello to customers that have been waiting for 15 minutes instead of purposely turning her back to us and ignoring us just like the bank manager. what a terrible excuse for customer service.

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  Response from the owner

  We’re sorry for the poor service, Scarlett. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4204. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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