U.S. Bank Branch S Grand Ave, Glendora, California

U.S. Bank Branch Reviews

2.3 stars based on 9 reviews

Featured Comments:

• D

  Debbie

  5.0

  I've been a customer with US Bank since 1986. Always greeted by kind and professional tellers. In Glendora there's only one location All the other locations are closed. The only 1 open is NOT close

• T

  Tyler Kendall

  1.0

  Wait time is terrible. In response to the owner, I know I can do all that. I've been a member for five years. My problem is every time I go in to deposit money I'm waiting 15 plus minutes. This has been an issue for months and there are many reviews complaining about the wait time and unprofessionalism of your bank. Stop responding with an apology and fix your bad management skills.

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  Response from the owner

  Thanks for leaving us your review, Tyler. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• A

  Ann Park

  1.0

  There were only 2 people working there this morning. When I got in, one of them asked me to wait. I waited for 10 minutes but still none of them tried to help me. One of them was keep talking( helping?) with other customer in Spanish more than 10minutes because they’ve been talking already when I got in there and the other person who asked me to wait still doing something but any mention about my waiting . It seems like I would be standing there forever if I don’t ask. So I walked to the lady (who asked me to wait ) and asked “how long should I wait more?” But she yelled at me and said “I’m depositing” That’s all she said to me. No apology , No explain, Not polite at all. Her name is M***A. (I know her name but I wouldn’t say ) Bad customer service!

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  Response from the owner

  Hello Ann. Thank you for taking a moment to share your experience with us. We would be happy to speak with you further and have this matter looked into further. Please send us an email to [email protected] with your phone number and reference number 4422, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

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