U.S. Bank Branch Cherry Ave, Signal Hill, California

U.S. Bank Branch Reviews

2.6 stars based on 14 reviews

Featured Comments:

• K

  Karen Henkels

  5.0

  Its great to get my money when I need.

• E

  Elle Tea

  1.0

  Had a very bad experience here. Let feeling awful. I have been with this bank for over 20 years, before it was US bank. I have never been so upset during any process! It should have been a pleasant experience. I'm always bragging about my bank and brought someone with me. He is struggling with health issues and considering opening an account. After he said he was upset that I continue to give my business to such a place. I apologized that I took him out for that display. I still defended US bank in that this is a one- time incident to be corrected. Must be this branch! The manager and banker were both very curt with me. The manager even raised his voice to make me respond to questions I was weary of answering. If I wasn't in need of that product, that day, I wouldn't walked out. There are more details to add, but these are enough to support my rating. Overall, I'm very disappointed. The way the banker and the manager were acting, was unprofessional. I realize that I was questioning the data collection, but as i disclosed, I'm in data integrity and always question it. They seemed so offended. As a female and a Latina, I couldn't help, but to feel discrimination undertones, based on the men who "helped" me.

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  Response from the owner

  Hi Elle, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1275 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• M

  M Hunter

  1.0

  Slow, they make me dread having to go to the bank.

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  Response from the owner

  Thanks for leaving us your review, Megan. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

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