U.S. Bank Branch Edwards Rd, Cincinnati, Ohio

U.S. Bank Branch Reviews

2.4 stars based on 7 reviews

Featured Comments:

• C

  Claude Chandler

  4.0

  Update: I have changed my review from 1 star to 4. Because they spoke out to me, to correct the problem. I must say that made a big difference. Thank you. Well went to make a deposit in savings needed an I'd I did not have on me. So I told them fine I wanted my money so they let me withdraw it close the account with no I'd makes no sense to me. Poor banking policy. :-(

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  Response from the owner

  Hello Claude, we are concerned to hear of your recent branch experience. We would like the chance to talk with you about what happened, so we can be sure all of the issues are addressed and corrected. If you would like to speak with us about what happened, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to share your experience. ^Kim

• A

  Aurore Fournier

  1.0

  No hand sanitizers anywhere inside (either at the slip table or the teller windows) during a pandemic. Tellers did not hand sanitize in between customer transaction (same for drive thru). Also asked teller to do a basic transaction for me and was told to pull up my phone and do it on the app. Thanks for your help.

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  Response from the owner

  Hello Aurore. Thank you for taking a moment to share this with us. We would like to have the matter looked into further. Please send us an email to [email protected] with your phone number and reference number 1024, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• T

  Thomas Chiappone

  1.0

  Only offering drive thru service due to covid.... however, will only have one teller working both of the lines and tending to the inside appointments.... Been “at the window” waiting on a money order for 30 minutes. You’d think a year into covid protocols they would have figured it out by now.

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  Response from the owner

  Hello Thomas, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kim

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