U.S. Bank Branch Montgomery Rd, Cincinnati, Ohio

U.S. Bank Branch Reviews

2.5 stars based on 6 reviews

Featured Comments:

• N

  Naomi

  4.0

  It was pretty nice. I got done what I needed to quick but I was the only customer. The staff seemed friendly.

• D

  Derrick Robinson

  1.0

  Make a appointment -arrive on time doors locked with tiny note saying call if you had an appointment-straight to voicemail. F this bank wasting people’s time.

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  Response from the owner

  We’re so sorry for the poor service you encountered, Derrick. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1570. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  C P

  1.0

  I’ve Experienced Horrible customer service at this location multiple times. I try not to even go in if I don’t absolutely need to because of this. The last experience the lady was so disrespectful and rude to me (it’s unbelievable she works in customer service. Like somebody else’s review said ( I also felt belittled) I’ve been a customer with US BANK for over 15 years and it’s Really unacceptable to be treated like that. But there’s no sense in even complaining because Unfortunately It wouldn’t change anything. Very disappointed!!

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  Response from the owner

  Oh no! I’m concerned to hear about your recent experiences, CP. Our goal is to provide great service, so I am sorry we have fallen short. We welcome the chance to discuss your visits further. Please email your phone number and reference #10125 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

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