U.S. Bank Branch Madison St, Maywood, Illinois

U.S. Bank Branch Reviews

3.0 stars based on 7 reviews

Featured Comments:

• V

  V U

  4.0

  Great fast and friendly customer service Plenty of parking spaces available

• C

  Clarence McGowan

  1.0

  Spare yourself going to this bank especially if you are looking for a mortgage. I spent 3 months back and fourth with this entire team, several unanswered phone calls and emails, delayed my closing multiple times and after 2 failed home purchases with them I decided to end my relationship. They couldn’t get a hold of the appraiser who works for US Bank. Then the underwriting department was backed up by 2 months, then add on that they submitted paperwork for my loan with old dates and appraisals. I couldn’t think of a worse bank to do business with. Even the Mob would be better than this institution. I had to call through several managers and record conversations with the lender and my lawyer present because of the constant “lack of clarity”. My lawyer also informed me it wasn’t just me he had 2 other clients using US bank with similar issues and they both ended up dropping US Bank as well. You have been warned. Working with this bank should be done if you want your time and money wasted and all calls to be ignored.

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  Response from the owner

  Good morning Clarence. Thank you for taking the time to leave a review. I am sorry to hear we lost your business, but certainly understand your decision. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8874. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• E

  Edward Whiteside

  3.0

  Very slow Because elderly customer base...it can be 2 people being helped for 25 mins for simple transactions no urgency at all.. horrible on the 1st and 15th

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  Response from the owner

  Hello Edward, Thank you for reaching out with your review. We understand how important it is to receive service in a timely fashion, and I apologize that this isn't the impression you've received during your visits here. We'd like to speak with you further about your experience. Please send us an email at [email protected] with your phone number and reference number 5152. Once we receive your number, we'll give you a call within one business day. Thanks in advance. ^Caitlin

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