U.S. Bank Branch S West Ave, Freeport, Illinois

U.S. Bank Branch Reviews

4.1 stars based on 3 reviews

Featured Comments:

• A

  Al C

  5.0

  Nice bank branch. Fast friendly service.

• A

  Autumn Bates

  2.0

  Service was super slow and she never asked me how I wanted my cash back so I got it in the wrong bills, I wanted to go to the other one but it closed down unfortunately. Cars that got there after me were served before me.

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  Response from the owner

  We are so sorry for the extended delay in your visit, Autumn. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1489. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• P

  Poz

  3.0

  Drive up window service is always slow very often due to not enough tellers working. Bank does not reward customers with free calendars for the new year. It's credit card service pales in comparison to other banks like Chase or Bank of America. Were it not for the hassle of changing direct deposit checks, I'd close my account and transfer money to another bank that rewards customer loyalty. I may change anyway. Banking is very competitive and there are better deals to be had.

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  Response from the owner

  Good morning Thomas. Thank you for taking the time to leave a review. We understand that you don't feel rewarded. I assure you we value your business and appreciate that you continue to allow us to serve your banking needs. If you'd like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8810. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather