U.S. Bank Branch W Washington St, Sequim, Washington

U.S. Bank Branch Reviews

3.2 stars based on 13 reviews

Featured Comments:

• M

  Marki Ming

  5.0

  Excellent service, we dropped right in and they were able to help us on the spot.

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  Response from the owner

  Thank you for your kind words, Marki. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• B

  Brianna

  1.0

  I have never had such a poor USBank experience than I did here on 3/4/22 4:02 PM on a Friday I walked up to the drive up teller after the vehicle in front of me to do a simple cash withdrawal in order to make a purchase on a vehicle I traveled for expecting the branch to be open till 5 not 4. The lovely teller told me she was closed and couldn’t help me despite walking up right after the last vehicle that was being helped. Incredibly frustrated and annoyed if I didn’t like my local branch I would be closing all of my accounts. I have personal and business checking with this bank for 15 years.

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  Response from the owner

  Hi Brianna, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0611 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• L

  Lynn Bender

  1.0

  have been trying to reach someone in order to access my safety box for over 2 week...was told they are short staffed and lobby closed. Drive thru teller took my name to be called bbut have yet to hear from them. Called 800 number and same issue...no one gets back to me. Today I searched for other nearby branches to see if I could contact a person at one of them....all the branches on the Olympic Peninsula have closed lobbies (drive-thru only)...even Seattle is w/o any access to banking. This is utterly unbelievable!!

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  Response from the owner

  We apologize you couldn’t reach the branch when you called, Lynn. Please send us an email with your phone number to [email protected], including reference number 5053. One of our Ambassadors will call you within 2 business days to arrange a time for you to access your safe deposit box. Thank you and we look forward to speaking with you soon. ^Larisa

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