U.S. Bank Branch Inland Empire Blvd, Ontario, California

U.S. Bank Branch Reviews

3.3 stars based on 10 reviews

Featured Comments:

• B

  B Y

  5.0

  Been banking at this location for years. Everyone is very helpful and friendly. They greet you by your name and are on top of things. Really recommend this location.

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  Response from the owner

  Thank you for your kind words, B Y. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• A

  Axel Gonzalez

  2.0

  I thought it was a one time thing, but the service i guess caries depending on the days. Some days, quick and easy. Pleasant. But I've been to this branch some times where I'm standing in line for the most, 20 minutes! Just to wait for a simple transaction. Are people that desperate for human interaction that they save it for when they come to the bank? This is not a social function people. It's a BUSINESS! Keep your personal drama at home and don't waste other people's time. Next time I'm gonna make sure to be the first person in line when they open up so that I don't have to wait for someone to spill their life story to the teller. Not a fault of the tellers, but of people being inconsiderate of others waiting just to do a simple transaction. Oh, and I waited 15 minutes today. And the person in front of me who was there since before I walked in was STILL talking to the teller. Sad little people.

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  Response from the owner

  Hello Axel. Thank you for taking a moment to share your experience with us. We understand that time is important to our customers and do our best to ensure an efficient visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. If you would like to speak with us in further detail about your visit, we would love to hear from you. Please send us an email to [email protected] with your phone number and reference number 3391, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• M

  Mike Daniel

  1.0

  Went for change. Wouldn’t give because I’m not a customer. Not will I be.

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  Response from the owner

  Hello Mike, I understand your frustration and want you to know we were not trying to be difficult. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination. To ensure they have enough funds for our customers, the branch may not be able to fulfill all the requests they receive from non-customers. We appreciate your feedback regarding this experience. Thank you for taking the time to share your experience. All the best, ^Kim

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