Bank of America (with Drive-thru ATM) Fourth St, Rancho Cucamonga, California

Bank of America (with Drive-thru ATM) Reviews

2.1 stars based on 59 reviews

Featured Comments:

• J

  J Mac

  5.0

  I went here to open a checking account and a new credit card. The Bank Manager professionally greeted me as soon as I walked in, which was very kind and welcoming. Then he introduced me to one of the banking associates that excellently assisted me with all of my goals and banking needs. It was also a great benefit that they were both bi-lingual. I left very happy and can recommend this location to all.

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  Response from the owner

  Hi, Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^sam

• B

  Brian Francisco

  1.0

  WORST branch of bank of america. I came in on a monday 6/27/22 and at first i ask the person who is in the front how long they have holds on checks that get deposited and they tell me that the teller will be the one to find that out and they will let me know depending on my check. Then teller tells me when i deposited my check that it will be partially released within 2 days on 6/29/22 with the funds i needed to help me and the rest will be on the Friday at the end of the week. So i agreed to continue with the deposit and as it turns out these people dont even know what they're talking about because now i have to wait an extra week for my money while i was assured that i would be able to receive even a partial amount. I even called their customer support number and was informed they dont do partial releasea anymore so why doesnt the teller know that. If i was told from the beginning that this would happen i would've found a different way to cash my money or asked for a direct deposit from where i got my check ahead of time to get my money sooner. These guys lie and give you false information because they are either untrained or incompetent to understand what the customers are saying. And worst of all they wasted my time costing me more on bills i need to pay when i was assured the money would come in on a certain time.

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  Response from the owner

  We apologize for the experience and appreciate your feedback. We use many factors to determine if a hold will be placed on a deposited item and for how long. Clients can learn more about holds at https://t.co/mIhMGKZX3L . If you have questions about a hold release date, the release details are available through Online and Mobile Banking in the transaction history. Clients can also ask Erica to check their hold details by asking Erica, “Where’s my check deposit?” or by saying, “Deposit hold details.” Please visit us at https://t.co/9PkbMkTGAi for insights on how to avoid deposit holds in the future. If a hold was not originally placed when you deposited the check and we later determine one is necessary, an alert will be sent to the email address or mailing address you’ve provided to us.^ alex

• C

  Carlos V.

  1.0

  Understaffed. Waited like 40 mins in line. The staff is nice tho.

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  Response from the owner

  Hi Carlos, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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