U.S. Bank Branch Harbour Pointe Blvd, Mukilteo, Washington

U.S. Bank Branch Reviews

2.3 stars based on 21 reviews

Featured Comments:

• J

  Jennifer “Kittykittle” Godinez

  5.0

  I recieved an overpayment check from my insurance company today and I don't have an account with us bank or any bank because of personal beliefs. I was ready to receive a boatload of grief and harassment as I went in, as every banking establishment does this when they have to cash a check to a non customer regardless of it being drawn off of themselves even after the 6 and upwards dollar charge they punk you for. I walked up to Robert's booth and to my pleasant and thankful surprise he was incredibly respectful,efficient, and still managed to represent his company to a potential new customer without coming across like a used car salesman telemarketing pusher. He triple checked my credentials, made small talk to pass the time and then completed my transaction. I will absolutely open an account with us bank when I recieve regular income again. I appreciated the professionalism,and overall the basic sense of respect regardless of what I look like, or if I'm a customer or not. I really hope that his approach catches on with other bank tellers everywhere.

• S

  SVCO

  1.0

  Worst experience ever, terrible customer service!!! Branch systems are from 1980s banking and they give run around like big corps

  ---

  Response from the owner

  Thank you for sharing your experience. If you have any questions or concerns that you would like to have addressed, please reach out to our 24-Hour Customer Service team at 800.872.2657. I hope future branch visits are a better representation of the great service we strive to provide. I wish you the best, ^Kim

• J

  Jan Wefers

  1.0

  I have been banking with US Bank for over 30 years and I've never experienced such poor customer service ever as I have at this branch. They referred me to another bank because they couldn't assist with a simple request. The branch manager should be fired.

  ---

  Response from the owner

  Good morning, Jan. Thanks for trusting us with your banking needs for the last 30 years. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0344 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

More reviews (18)