U.S. Bank Branch N Carbon St, Marion, Illinois

U.S. Bank Branch Reviews

2.7 stars based on 16 reviews

Featured Comments:

• D

  Donna Kay

  5.0

  Ive always been happy with USbank.

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  Response from the owner

  Hello Donna, I'm sorry to hear that your card was left in the ATM. Once a card is taken in by the ATM it is destroyed for security purposes and cannot be returned. We recommend that you call 24-Hour Customer Service at 800.872.2657 to have the card cancelled and reissued. I hope you are able to get a replacement card soon. All the best, ^Kim

• C

  Chelsey P

  1.0

  Went to deposit money in my account. Give my ID to this lady. She brings up that it’s expired but I mention how Illinois has extended the renew date for ID’s till the end of March. She goes, “uh, no.” I tried to mention it again, she mentions how the dmv has been open for months, has no idea what I’m talking about and tries to dismiss me. I looked it up and told her about the extension and she goes “that applies to certain people.” I didnt fight back. It doesn’t apply to people with commercial driver’s licenses and my basic ID was in the clear. I didn’t appreciate her pulling random information out and trying to dismiss what I was saying even though I had the information right in front of me. And especially working at a bank, that’s pretty important information to know about.

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  Response from the owner

  Good morning, Chelsey. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0594 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• T

  Tyler Collier

  1.0

  If I could give 0 stars I would. I deposited a check with us bank on Friday and told the funds would be in my account the following day but it’s been 3 days and no money is in my account yet. They are saying it is because my account is new and it takes 5-7 business days to “process and verify” my checks to make sure they are not fraudulent. Funny thing is the check is from my employer that I work at 5 days a week. Unbelievable. The inconvenience of holding peoples money when they have bills to pay, kids to take care of, and responsibilities means nothing to these people. Even if my account is new, 5-7 business days to verify the funds is absurd. I’ve never even heard of that from the banks that I’ve dealt with in the past. I will be closing my account as soon as I get my money and do not recommend. Hardworking man, father can’t even trust a bank with his funds. Unbelievable and unacceptable.

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  Response from the owner

  Good morning, Tyler. Thanks for taking the time to leave a review. I apologize the funds availability policy wasn't explained clearly when you opened your account. During the first 30 days check deposits are held to allow extra time for verification. I understand this caused you an inconvenience and apologize for that. We hate to lose your business, but certainly understand your decision. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0225. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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