U.S. Bank Branch N Main St, Dayton, Ohio

U.S. Bank Branch Reviews

2.7 stars based on 9 reviews

Featured Comments:

• S

  Stephanie Irwin

  5.0

  I have found the staff at this branch (who are long-term employees) to be extraordinarily friendly and helpful. Especially when I set up my account--they helped me download the app and register everything and get all set up. Not always the case with banks. A primary reason why I keep banking with US Bank. Plus it's really easy to get in and out of this location. Highly recommend!

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  Response from the owner

  We are happy to see that you have had a great experience with your local branch, Stephanie. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray

• m

  mega Zwatcher

  1.0

  shorted my 73 year old mother 40 dollars on a cash withdrawl, then branch manager gave her a runaround about she had to call the corparate office to resolve the issue, all you need to do is count the till and if it's 40 over ta-da. suspect he and teller are in it together to steal from customers who seem vulnerable and easily mislead

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  Response from the owner

  Good morning, Mega. Thank you for sharing your mothers experience. We would like to ensure the situation gets addressed. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4810. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• T

  Tyler Cook

  1.0

  I walked in at 9:30 to try to withdraw money from my account. The female and male behind the counter told me that they didn't open till 10:00 a.m. and told me to use the ATM. I go to try to use the ATM and the ATM does not have any money in it The female in the mail continue to tell me just to wait till 10:00 a.m. and they will fill the machine up when they can or when they can get to it. I told them I have to be at work by 10:00 a.m. and I needed that money before noon but they continued to insist that they couldn't do anything until 10:00 a.m.

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  Response from the owner

  Hello Tyler, I’m really sorry to hear that you weren’t able to make your withdrawal. I can definitely understand how that would be frustrating. If you would like to discuss this interaction with us, please send an email to [email protected] including your phone number and reference number 6942. One of our Ambassadors will reach out to you within two business days. Thank you. ^Jessica

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