U.S. Bank Branch E State St, Rockford, Illinois

U.S. Bank Branch Reviews

3.1 stars based on 13 reviews

Featured Comments:

• L

  Lisa Smith

  4.0

  I went to US Bank to cash a check I'd received from a family member who banks there. I don't have an account but the teller was very kind and the transaction was smooth and easy. I could do without the fee for cashing without an account but otherwise, good visit.

• M

  Marwan Hamza

  1.0

  The worst customer service rude and disrespectful the don't do their job the way they supposed to and there's no banker to talk to... this bank needs to be closed I have a mortgage account plus the high interest they charge me and I always pay on time and I get that... us bank you lost a great customer

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  Response from the owner

  Good morning, Marwan. Thanks for taking the time to leave a review. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0157 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Shuggalious Gurl

  1.0

  Tellers are very unprofessional, they place 2 week holds on check deposits no matter how long you been banking with them. The lady Amanda was very rude and was asking personal questions that has nothing to do with her or my banking business. I will be contacting the BBB

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  Response from the owner

  Oh no. We're concerned to hear about your recent experiences. We welcome the chance to discuss this with you further. Please email your phone number and reference #4863 to us at [email protected] and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you. Thank you, ^Kortnee

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