U.S. Bank Branch S Woods Mill Rd, Chesterfield, Missouri

U.S. Bank Branch Reviews

2.2 stars based on 11 reviews

Featured Comments:

• D

  Dave Tash

  5.0

  Outstanding customer service. AmberNickless was very professional and patient with our needs. She is a great asset to your company. Thank you very much

• J

  James Sedwick

  1.0

  I’ve been a customer at this bank and have always loved the customer service Kelsie (Manager) as well as the entire teller line, drive through, and platform bankers. However, two days ago, I called and asked for the manager to assist me with a transaction, this had never been an issue before, but this day it was. Jason, the new manager, who was very rude and condescending to me on the phone. He said he could not assist me, but said he could help me in another way. I called back and he told me one of his bankers would have to help me, then came back on the line and said he could not help me. I called customer service, who assisted me, however, I have always liked dealing with the bank. Also, dealing with helpful, friendly, and courteous staff. I’m very disappointed and feel Jason needs to learn a little bit more about professionalism, helpfulness, and being respectful and courteous.

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  Response from the owner

  Hi James, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1909 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• J

  Jeff Dewes

  1.0

  This is the worst branch of the worst bank. I can't think of another business of any kind that has worse service. The drive-up is always a 20 minute wait. They have several lanes, but one teller. The line backs up so bad it blocks access to the drive up ATM. The ATM is often broken anyway, I think they are from the 1980's. I'm not sure if the lobby is even open yet. The bank across the street has been business as usual for at least a year. They don't answer the phone. The usbank website is slow. They were the only bank not to offer forbearance in the beginning of the pandemic, yet they are still using the pandemic as an excuse for poor service. Every other business has figured out how to deal with it over the last two years. It's really stunning how poorly managed a business can be. I'm gradually moving to another bank, what a pain. Why can't they run a business?

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  Response from the owner

  Thank you for taking the time to share your feedback, Jeff. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

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