U.S. Bank Branch Xenia Ave, Yellow Springs, Ohio

U.S. Bank Branch Reviews

3.4 stars based on 6 reviews

Featured Comments:

• R

  Robert Partida

  5.0

  I recently opened a new account. Jordan Fisher was absolutely awesome! Answered all of my questions and gave answers to some questions I didn't think to ask. He was the epitome of professional while combining wit and welcome. I look forward to a long term partnership with the bank.

• R

  Review Bank

  1.0

  Everyone here has good customer service except for the rude and uppity black lady who I believe to be the manager.

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  Response from the owner

  Thanks for taking the time to leave a review. I am sorry to hear you don’t receive good service from our representative. We’d like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, include your phone number and reference number 5401. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• n

  nono moor

  1.0

  I have been with this company since it was Star Bank. This branch has the worst customer service of any bank I have been to. The tellers need some customer service training, they are rude, crass, just plain ill tempered. I will drive 10 miles out of my way to avoid this branch. This was my third and final bad experience there, 3 different tellers, same bad attitude. I see they only comment to positive reviews, go figure, a bit of advice, acknowledge/ address the negative ones.

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  Response from the owner

  Hello, thanks for taking the time to share your experience. We strive to provide great customer service and hate that we failed you. If you’d like to discuss the situation in more detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4577. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

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