U.S. Bank Branch W Bell Rd, Surprise, Arizona

U.S. Bank Branch Reviews

3.6 stars based on 19 reviews

Featured Comments:

• J

  Jeremiah Covey

  5.0

  They have been better to me then my own banks after a month or so of going in to the branch for things I opened an account just because of the service and staff . The two other branches seemed to have nice staff as well.

• G

  Gary Sidora

  1.0

  I really do enjoy this institution's credit card products. They have great rewards programs. However, I was recently overcharged at a restaurant. The gratuity was entered as $150 instead of $15. An honest mistake I hope, but I had trouble contacting the restaurant to get this corrected so I contacted US Bank to open a dispute. The representative I spoke to seemed to have an understanding of the situation and agreed that it seemed obvious what had happened, but when this case went to the team that does the investigation they were completely useless and did nothing to validate the charge. The restaurant never responded to the case so US Bank closed it and reversed the credit they had given me. I eventually went back to the restaurant and spoke with a manager whom was able to check their POS system and found my transaction and corrected the discrepancy. This has made me seriously consider closing my credit accounts here. Not sure I can trust US Bank to protect me when needed.

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  Response from the owner

  Hello Gary, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1218 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• J

  Jacque Combs

  1.0

  Not helpful at all when a family member passes and trying to close their accounts even with death certificate! Only bank I had issues wit...acted like money was theirs.

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  Response from the owner

  Hello Jacque, I'm sorry to hear about the passing of your family member, and I'm sorry to hear that you had difficulty resolving their accounts with us when you reached out. We'd really like to speak with you about what happened and to assist however we can. Please send us an email at [email protected] with your phone number and reference number 2027. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

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