U.S. Bank Branch Palmdale Rd, Adelanto, California

U.S. Bank Branch Reviews

3.3 stars based on 18 reviews

Featured Comments:

• S

  Shereida

  4.0

  Clean. Friendly. Helpful. Only been 1 time but it went cool. Great location. I love the shopping center. Its a one stop shopping frenzy on both sides of the street. Lots of food places when you leave the bank, ice cream, across the street is more food and Wal-Mart.

• A

  Azalea

  1.0

  ATM not working . Took my card and didn’t give it back. Branch closed since it’s Saturday after hours and I’m not from this area. Horrible experience

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  Response from the owner

  Hello Azalea. We are sorry to see that there was a problem with the ATM. If the card that was retained was issued by us, the branch may be able to retrieve it. If they cannot, or if the card was issued by another bank, you will need to request a new card be sent to you. We hope this information is helpful and thank you for reaching out. ^Ryan

• j

  julieta smith

  1.0

  After adding a 2nd ATM, it breaks, it happened in the middle of my transaction while depositing $500.00 and the power went out. It conveniently happened with my money in the deposit slot, called customer service and called for a technician because I was not going to move in case the money would spit out. After 2 hours the technician test but told me I had to contact the 800 number for a claim. Only to be told they wouldn’t let me have my money for 10 days and may take up to 45 days to get it resolved, mind you it was the Memorial Day holiday spoke to the branch manager and he didn’t care didn’t bother to help or look up my account. I told him I wouldn’t bank with them anymore and he just shrugged and didn’t care. They are being the next Bank of America, sat in the lobby and over heard the clerk making call backs to open accounts, they were more worried about new accounts then keeping their regular customers. Their ATMs are constantly broken and offer no help or sympathize with your situation. We already have a thief of a Bank of America now let’s add US Bank to that list.

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  Response from the owner

  We’re sorry the ATM malfunctioned on you, Julieta. We understand the frustration, as you did not get the service you came for. Once a dispute is filed, provisional credit is issued within ten business days. If you’d like us to review your claim, we’d be happy to. Please send us an email with your phone number to [email protected], including reference number 1637. One of our Ambassadors will call you directly . Thank you and we look forward to speaking with you. ^Larisa

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