U.S. Bank Branch Grand Ave, Glenwood Springs, Colorado

U.S. Bank Branch Reviews

2.5 stars based on 11 reviews

Featured Comments:

• M

  Mark P.

  5.0

  I had a great experience when I recently opened a checking account here. The staff was extremely professional, friendly, and helpful.

• J

  Juan Morales

  1.0

  This bank is totally worthless they close early and never pick up phones. I sold my lawn care equipment to one of their longtime commercial customers and yesterday we both drove 2 hours to meet halfway and they totally left us hanging I noticed how frustrated he was trying to call the branch and then worthless customer service number and they just didn't care, I had to drive home with out equipment and with out assurance that the transfer will come through, luckily equipment buyer is a honest hard working man, and seems like everything will work but whenever us bank wants tho. I'l update on this soo as I receive payment UPDETE: we still haven't resolved due to unprofessionalism with this us bank I have received and sent a many wire transfers with my credit union and my credit union shows so much professionalism that I don't have to do much they take care of it but us bank is a real pain they call the owner of the account several times for information and also called me for full name, full SSN, address, reason for the wire transfer, bill of sale etc.... very strict against customers but workers sounds very relaxed and careless

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  Response from the owner

  Hello Juan, thank you for bringing this to our attention. The experience you described is very concerning. We'd really like to speak with you about the situation so that we can investigate this matter further. Please send us an email at [email protected] with your phone number and reference number 1409.Once we receive your number, we’ll have an ambassador reach out to you shortly after, so we can investigate this matter on your behalf. Thanks in advance. ^Chris

• B

  Breanna Millspaugh

  1.0

  Worst service. Went in for help and ended up getting my card deleted at the grocery store after getting their "help". Can get ahold of anyone on the phone there to save my live. These people are inconsiderate and rude.

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  Response from the owner

  Good morning, Breanna. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4818 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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