U.S. Bank Branch Clinton Keith Rd, Wildomar, California

U.S. Bank Branch Reviews

3.4 stars based on 6 reviews

Featured Comments:

• C

  Casey Flexcher

  5.0

  Everyone is always smiling and ready to offer help. Thanks for your great customer service!!

• O

  Oscar Corvera

  1.0

  Very poor customer service, been coming here for a little over a year and am constantly getting horrible service. Tellers do not know their own policies nor does the manager. I was issued a copy of a check they took thru an atm machine and later returned to me saying they could not cash it and sent me a photocopy of the check stating that its as good as a real check....well surprise surprise no one would cash a paper copied check. I took it back to them and they said the merchants are wrong and need to cash it as its as good as a real chec, I said ok but no one will, can I get original check back. They refused and insisted that I needed to take it back and get it cashed as it was a valid check. All this after I told them I had been to 2 banks and various check cashing places and no one would cash it. They did not care and insisted anyone would cash it like a real check even though no one would. Today I walked into the branch before they opened, walked up as there were people at the teller window and was rudely told we can help you in 10 mins. I said oh, are you not open yet as all I was told was wait 10 mins. Manager said no we open in 10 mins to which the teller corrected her saying well actually 15 mins which I would need to wait. Now waiting as they are not open I don't mind but the way they talk to clients is very rude and as if you are bothering them by asking them to do their job. It took a full year of horrible service to finally give them a bad review. US Bank please staff your satellite branches with people who care, your regular branches are so much different and where I will be going from now on even if it is 15 mins out of the way.

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  Response from the owner

  Thanks for sharing details about your experience Oscar. We apologize for the trouble you had with the check copy. We'd like to discuss the situation with you. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 1885. We look forward to hearing from you. ^Heather

• a

  andrew cisneros

  5.0

  Great Branch, great people everybody is always helpful I dont know what these crazy people are talking about because the manager Jamie is always there for me in person or in the phone as well as the rest of the crew,, defientely the #1 branch in my book!

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  Response from the owner

  Hello, Andrew! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments Jamie and the rest of the team so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

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