U.S. Bank Branch Muirlands Blvd, Mission Viejo, California

U.S. Bank Branch Reviews

2.6 stars based on 17 reviews

Featured Comments:

• B

  Brian M

  5.0

  I'm not sure why this branch has bad reviews. I've been going to this branch for years and have always had a great experience. The staff is extremely nice and they always remember me and ask how I'm doing. I never have to wait too long. Overall a good experience.

• E

  EmmaKate Hamilton

  1.0

  If I could give this place zero stars I would. The people that work here and rude and rush people out. Worst bank I’ve ever been to - there’s always a problem.

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  Response from the owner

  We are sorry to see that this was your experience during your visit, EmmaKate. We hope that we can improve during future visits. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• L

  Lyndon Elam

  1.0

  US Bank... proudly delivering 1980s type of customer service... I have never had such consistently poor service from such a large national brand... well, at least not since the 1980s. The employees appear to be trying, but it feels like their back office operational processes are broken, and it feels like their operational systems are disjoint from branch operations. On three separate occasions I have gone into the branch to complete required forms upon the bank's request... and on three separate occasions, they have contacted me weeks/months later to inform me that a required form was not completed. Further, when they've contacted me, they leave cryptic messages that are unhelpful. When I return their call, their offshore call center staff is unhelpful. Perhaps their consumer lending & banking practices are better, but their business/nonprofit banking processes are a train wreck.

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  Response from the owner

  Good morning, Lyndon. Thanks for taking the time to leave a review. I apologize for the trouble you've been having. We're happy to see how we can help, if you still need assistance. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0412. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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