U.S. Bank Branch 4th Ave N Kent, Washington

U.S. Bank Branch Reviews

4.0 stars based on 28 reviews

Featured Comments:

• M

  Maysam Algharbawi

  5.0

  I like this branch everybody helpful and friendly

• I

  Irfan Mohammadi

  1.0

  Last day I was open New account and The are took my one hour time

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  Response from the owner

  Hello, Irfan. Thank you for taking the time to leave a review. We appreciate your patience during your recent visit. We are working diligently to ensure our locations are staffed so we can provide the service our customers deserve and expect. Take care and stay safe. ^Heather

• R

  Rajvir Kaur

  1.0

  I went to this branch which is on 4th Ave, the bank manager was rude to me. She asked those customers first who came after me and said if they have been helped! I was sitting there and once she done with other customer, I went to her and ask if she could help to clarify some questions for me. She was like it will take so much time and if I pull up statement it will take time and it will cost you. I asked her how much, she said $6 to pull up old statement, I agree to pay $6 and then she suddenly right after said I need to help other customers since she was working as a teller and she said if you lost your statement it’s not my fault, you are responsible for that. I said yeah, I agree but what if I need to see from way back and if she could help me with that. While she was helping customers after me(I still was waiting), customer asked her how’s her day, she literally say it loud “it could be better”. If she is manager, she should know how to behave professionally. If she don’t want to help people, she should find some other job where she cannot deal with people. Long story short, someone else did help me and answer all my questions.

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  Response from the owner

  We’re sorry to hear this was your experience with the branch manager, Rajvir. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 5128. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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