U.S. Bank Branch 12th Ave Rd, Nampa, Idaho

U.S. Bank Branch Reviews

2.8 stars based on 10 reviews

Featured Comments:

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  Eric M

  5.0

  We've had an account and been primarily banking at this branch for about a year now, and have always been impressed with their can-do attitude. I've had had a couple unique situations with deposits/transfers/withdrawals but the tellers have a consistently helpful and positive attitude! I'm also a military veteran, and have been very impress with how US Bank in general treats us. Thanks!

• M

  Meg Bradshaw

  2.0

  I continually have issues at this branch. Today I had to wait 20 minutes for a replacement card because it was done incorrectly the first time.

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  Response from the owner

  We apologize for the trouble you've encountered at this location, Meg. If you'd like to share details about your visit, we'd be happy to speak with you. Simply send us an email with your phone number to [email protected] including reference number 0715. One of our Ambassadors will be in touch with you in the next two business days. Thank you. ^Larisa

• R

  Rachele Rissler

  2.0

  I have been going to this bank for, I'd say about 7 years. Has been great up until the last couple months. I went in to try and consolidate some debt. The gal that I sat with told me I could consolidate debt by doing a funds transfer. Well what she didn't tell me is that it all depends on what the bank will allow. So she told me I could do "xyz" then after my application was put in and credit score was pulled, told me that I couldn't do the funds transfer way she told me I could. Now I am not a banker, I was trusting the employees to help me in the best way possible with the knowledge they have. So we went to the next solution. Take out a loan to pay off my debt. We completely dismissed the transfer funds idea cause I didn't want it. I made it clear, I didn't want to go that route. So she gave me all the numbers of the loan deal. She told me with this loan that I wouldn't have any interest till 20 billing cycles after I took the loan out, and when interest did get applied after the 20 billing cycles, it would be 8%. I said yes. That is what I want. And she said yes, let's get this deal for you. She pulled my credit AGAIN and turned in another application. Well I went back to the bank 2-3 days later to sign for the loan. She went over the details with me and the loan was nothing like she explained. No 20 interest free billing cycles, no 8%. She said that this deal was for the funds transfer.. that I told her I didn't want. Yes.. now I know that the numbers she gave me prior to the application for the loan were only a possibility and not guaranteed (plus she gave me the wrong information).I was told that the numbers she gave me were what it was going to be. She did not give me the disclaimers that she was supposed to prior to pulling my credit twice and submitting applications. Even after all that, I got emails about how my application for a funds transfer was accepted.. I told her I DIDNT WANT A FUNDS TRANSFER. but she didn't cancel it? I feel lied to. I feel hurt like I was conned. She ran my credit twice (which hurt my credit score) and both times she ran it she told me "you can do this" with an opposite result after. I'm not even sure what the benefit of her not giving me the disclaimers are.. but sheesh.. not sure why anyone deserves to be treated like this. The proper disclaimers were not given to me. I tried scheduling appointments with the bank manager twice and never got to talk to anyone. I waited for calls and nothing. I called us bank to file a complaint and they said they couldn't help me with how I was deceived. With all this said, go to a different bank to talk about loans, credit cards, debt consolidation.

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  Response from the owner

  Thank you for taking a moment to share your experience with us Rachele. This situation is very concerning, and we want to help. Please send us an email to [email protected] with your phone number and reference number 0243, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

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