U.S. Bank Branch Massachusetts St, Lawrence, Kansas

U.S. Bank Branch Reviews

2.9 stars based on 10 reviews

Featured Comments:

• D

  Des77

  4.0

  Never enough Tellers available. I left a message with a Teller for the manager but I never received a call back. However, the employees at US Bank on Mass Street including The Manager, are very friendly, take good care of their clients & solve issues. Bravo 🍾

• r

  rain fall

  1.0

  The worlds aren’t helpful, I tried to get help by this man because the atm took my card and all he said was “I don’t know what I can do abt that” like you could have asked what happened or tell your manager or something like that was so rude

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  Response from the owner

  Good morning and thanks for reaching out with your review. I'm sorry to hear that you had difficulty getting assistance with retrieving your debit card from the ATM. I know how frustrating that can be, and we'd really like to help in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 1196. Once we receive your number, we'll give you a call within 2 business days, so we can look into this matter on your behalf. Thanks in advance. ^Chris

• J

  Joe

  3.0

  Called this bank today around 3 pm. I asked the representative if US BANK does shared banking. The representative had no clue what shared banking is and that the subject is above his pay grade. Nor offered further assistance. All banks I’ve interacted with on phone or in person understand shared banking. I informed the representative I’ll visit this location in person to ask, however the doors were locked when I arrived around 3:30 pm even though it states online and the hours posted on the front door that the bank closes at 4 pm. Would have been informative if the rep told me the doors are locked or any helpful information. I called this bank specifically not the 24 hr customer service.

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  Response from the owner

  Hello Joe, Thanks for reaching out about your experience. At this time, you are able to make withdrawals using your U.S. Bank account at non-U.S. Bank ATMs that support Visa, but we do not have shared banking through other bank branches. I'm sorry to hear that you were unable to be provided at the time you reached out. We'd like to speak with you further about your experience. Please send us an email at [email protected] with your phone number and reference number 10174. Once we receive your number, we'll be in touch within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

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