U.S. Bank Branch Fair Oaks Ave, South Pasadena, California

U.S. Bank Branch Reviews

3.2 stars based on 17 reviews

Featured Comments:

• S

  Stephenie Hendricks

  4.0

  Beware of the ATM at this location. I used my non-US bank card and it kept the card even though when I called my own bank there was no hold on my card. The staff was very helpful assisting me in trying to get my card back. I appreciate they understood the situation. But don’t ever put your bank card in this ATM!

• C

  Chris Brophy

  1.0

  Extremely unprofessional branch. Visited a few days ago, was told to revisit this specific branch Monday when the branch manager would be there. Drove 45mins to go to this specific branch as I was instructed. The branch manager gives me a weird look and asks why I’m in Pasadena. Then tells me to drive to another branch in a different area and try to open a account there… I would not recommend this bank to anyone.

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  Response from the owner

  Good morning, Chris. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location wasn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5497 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• L

  Lee Provance

  1.0

  One star is too many! Deposited a check in mobile app ,got email the next day saying it was accepted ,the next day I have a negative balance,the next day I have fifteen dollars.i call 1800 # they tell me their fraud department put a ten day hold on it 4 days after I deposited it & she couldn't help me.i called the south Pasadena branch they said I needed to call my branch ( rosemead) so I did & they asked me a bunch of questions put me on holds few times then told me they couldn't do anything.i still have the check,it's good (there's a number to call to verify funds)but I can't cash it cause they say they can't stop the process even though they haven't done anything with it yet! Also I can't close my account to finds good bank till this check clears!

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  Response from the owner

  We apologize your mobile deposit is taking longer than normal to be accepted, Lee. Deposits made using U.S. Bank Mobile Check Deposit are subject to the U.S. Bank Depository Agreement and may not be available for immediate withdrawal. No deposit is complete until we process it and collect the funds. If you’d like us to review your account, we’d be happy to. Please send us an email with your phone number to [email protected], including reference number 5372. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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