U.S. Bank Branch Cave Mill Rd, Bowling Green, Kentucky

U.S. Bank Branch Reviews

4.0 stars based on 7 reviews

Featured Comments:

• D

  David Ifamilik

  5.0

  I love the. Service and the people.

• D

  Dani love

  1.0

  Teach your drive thru employees to not be rude ipon. first arrival. First time my boyfriend used the drive thru bank today. He put his deposit, card, and other things in the cylinder thing and sent it through. He wasn’t sure to wait or press call for service, on the safe side he pressed the button. After a moment a woman with a very rude tone said “Yeah?”. My boyfriend asked “did you get it?” He’s never used the drive thru before, he’s never done this. It was a genuine, simple question. He wasn’t sure how it worked and I’ve never used his bank so I wasn’t sure either. The same woman then said, again, in an even ruder tone “Yeah. It’s gonna be a minute.” No explanation or nothing just what seemed to be frustration at what I assume she thought was a dumb question. We barely responded to her after that and honestly probably won’t be using this drive thru again. The woman was dark brunette with long hair and had a Maroon blazer on. The least she could have done was greet us with a nice tone or even explained that she would get to us soon when she had the chance. That “Yeah. It’s gonna be a minute” stuck with both of us.

  ---

  Response from the owner

  Hi Dani, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1389 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• B

  Best Links US

  5.0

  We recently moved to BG from a BoA city and have transferred our banking to US Bank, including a very easy to obtain a long-distance mortgage for our new house and at a great rate. Right in the middle of the COVID lockdown, they accommodated us, set up our accounts and expedited the long distance loan and closing. Interstate moves are always a bit complex but they went out of their way to help us with our paperwork and funds transfer fm the house we were leaving. Couldn't be happier with US Bank and this Cave Mill branch is the one we go to. I really like the feature when at a store, and use my cash card, my smartphone beeps an instant debit. That's comforting.

  ---

  Response from the owner

  Wow….5-stars! It sounds like you had a great experience. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee

More reviews (4)