U.S. Bank Branch Medical Center Pkwy, Murfreesboro, Tennessee

U.S. Bank Branch Reviews

2.5 stars based on 21 reviews

Featured Comments:

• D

  Danny Shaw-Remeta

  5.0

  Everyone at this branch is always very friendly and helpful. If it's busy, there's always at least 3 tellers working to keep the line moving, which seems like it would be expected, but not all banks are as considerate of their customers' time, which is a big deal to me. I go here several times a week and it's always a great experience.

• K

  Kerri Griffin

  1.0

  No one knows what they’re doing, EVER!!!

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  Response from the owner

  We’re sorry for the poor service, Kerri. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 0823. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• R

  Randall Dunn

  1.0

  Terrible, terrible customer service. Everytime I come here I have to wait 15 to 20 minutes in the drivethru and there was only one other car in line today. What the heck is going on here. Never have to wait like this at any other branches.

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  Response from the owner

  Thanks for leaving us your review, Randall. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

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