U.S. Bank Branch Almaden Expy, San Jose, California

U.S. Bank Branch Reviews

1.9 stars based on 9 reviews

Featured Comments:

• j

  j w

  1.0

  The biggest fraud is this branch location. I closed 5 account in July one is still open. The manager George purposely didn't close my account just to make me go to collections after I paid the debt. When I told him I will be going to another bank. He said I couldn't open another account if I owe them. I paid the bogus debt of 250.00. The debt is still showing up going into collections today.They wouldn't close the account claiming now I owe 37.00 for a saving account that was closed in 2018. The manager just added that to collections as well. Thank you George you are really trying hard to get me in the bank system so I can't open another account anymore.

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  Response from the owner

  Good morning JW, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] with your phone number and reference number 3946. We look forward to hearing from you. ^Heather

• H

  Hugo Contreras

  1.0

  Worst experience ever,someome at the desk used a teller to talk to me,she sent the teller to ask me what I need and. She went back and forth, seems like she want to talk to me. Someone else come to the bank and they both attended the other costumers. I will close my accounts.

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  Response from the owner

  Oh no! We are concerned to hear about your recent visit to the branch. We never want a customer to feel as if they are not valued. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #4835 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim

• j

  jay shankar prasad

  1.0

  do not open account with this bank. US Bank is worlds slowest bank. They don’t know how to operate. There is no zero star rating otherwise I would have gave zero* to this bank and branch

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  Response from the owner

  Hello, Jay. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

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