U.S. Bank Branch Water St, Excelsior, Minnesota

U.S. Bank Branch Reviews

3.0 stars based on 2 reviews

Featured Comments:

• J

  Jean Anne Chez

  5.0

  great, convenient location. Always helpful when I stop in

• A

  Ashley Main

  1.0

  Went in to ask about a pre-approval for a loan, she fat fingers my income, said that it has to be under review and that she couldn't tell me my credit score so she would call me the next morning. Well, it's been over 2 weeks, no call, no confirmation, did get a letter from us bank with my credit score that she couldn't tell me, nothing about an actual loan or pre-approval status, but I do have SEVERAL NEW INQUIRIES ON MY REPORT NOW. I love us bank. Do not use this office.

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  Response from the owner

  We're sorry your recent experience was less than desirable, Ashley. Please know it is never our intention to disappoint you in any way. If you have not already filed a dispute for the multiple credit inquires, please do by phone at 844.624.8230 or in writing: U.S. Bank Attn: Consumer Bureau Dispute Handling (CBDH) P.O. Box 3447 Oshkosh, WI 54903-3447. To ensure we can conduct a reasonable investigation of your dispute, provide the following information: Your name, address and phone number; Account number and type of account; The specific information you are disputing, including an explanation of why it’s incorrect; and Copies of any supporting documentation (e.g., affidavit of identity theft), if applicable. If you'd like to discuss this any further, please send us an email with your phone number to [email protected], including reference number 4039. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa