U.S. Bank Branch Troy Pike, Huber Heights, Ohio

U.S. Bank Branch Reviews

2.4 stars based on 11 reviews

Featured Comments:

• G

  George Piersall

  5.0

  I have been with US Bank for a few years now. They have always given me great customer service. Their phone app is awesome and easy to navigate. The check mobile deposit is fast and simple. Recently I tried a local credit union and put cash in their ATM. They put a two day hold on cash. Are you kidding me? Us Bank makes the money instantly available, as they should with cash. They also clear deposited checks quickly. They are a great place to bank.

• n

  ngan nguyen

  1.0

  I need to let everyone know. The location at Huber Heights they are working so stupid, they don’t want to work, so lazy. I'm having trouble making a deposit two times. If you don't want to lose money, please don't come here anymore. And lady here name is Christine Schweitzer, she is lying. She is not a Manager but she is lying to a client. She says she was the manager

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  Response from the owner

  Hi Ngan, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1393 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• C

  Ciara Phillips

  2.0

  I am purchasing a new vehicle so I needed information printed out from my account for the last three months. I assume this may take some time. However when I am told that I cant be helped because they are short staffed, you wasted 30 minutes of my time and got nothing accomplished, therefore I had to drive twenty more minutes out of my way to get the documentation I needed just because your reasoning was that you were short staffed. Unacceptable. I’ve been a member of this bank for years and I don’t appreciate how my business was handled.

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  Response from the owner

  Hello Ciara, I'm sorry to hear that you were unable to get the assistance you needed when you visited. I hope the other branch was able to assist. Many statements can be obtained online via online banking at no charge. If you need help accessing statements online you can reach us at 800-872-2657, 24 hours a day, 7 days a week. Should you like to discuss your experience further, please email us at [email protected] with your phone number and reference number 3823, and we'll give you a call. All the best ^Caitlin

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