U.S. Bank Branch NV Pahrump, Nevada

U.S. Bank Branch Reviews

2.9 stars based on 14 reviews

Featured Comments:

• S

  Sean Patrick

  5.0

  I opened up a new checking account here today, and I have to say that customer service was top-notch. Keala W. was my teller, and she was not only very professional, but also very friendly. She's a definite asset to the US Bank team. Everything went quickly and smoothly. Additionally, I found out that as a military veteran, the maintenance fees are waived for me. Thanks, US Bank. Glad you're here in Pahrump!

• K

  Kaylyn Atkinson

  1.0

  My grandmother lives in Pahrump and has never in 5 years had any issues with this branch until this week when she went to the location on December 28th and they were closed due to "an emergency". She then had to drive an hour and a half to a branch in Las Vegas, but they were unable to help her because the service she was looking for required an appointment and there were none available that day. The good news was that the teller was able to make an appointment for the next day back in Pahrump, so she went home expecting to meet with someone this morning at 10am. When she arrived at the bank this morning there was no one there but her and some lady from the back came out and told her they'd have to cancel her appointment because there was only two people there, even though no one was there to be helped but her. SHAME ON US BANK, this is a retirement town and you're the only branch there. SHAME ON US BANK for not calling your customer to share that they needed to cancel or move the appointment. This specific need was so that this bank could accept a wire of over 100k. SHAME ON THEM but also shame on us for banking with them.

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  Response from the owner

  Hi Kaylyn, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #0020 to [email protected] and we'll contact you within 48 business hours. I hope you have a great holiday weekend. Kind regards, ^Kortnee

• S

  Sherry Sterling

  1.0

  Never again will Bank there the lady was so rude Evey one else was nice and helpful charges was coming out like crazy there all even noticed one lady was making me fell like it was me when it wasn't card keept locking Evey four days getting a new replacement card waiting for my cards to come in mail Double changes 30 days latter didn't go in my favor do know how only used the ATM in that store one time ever the time I ever went in that store

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  Response from the owner

  We're sorry your recent experience was less than desirable, Sherry. Please know it is never our intention to disappoint our customers. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 4044. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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