U.S. Bank Branch E Spring St, New Albany, Indiana

U.S. Bank Branch Reviews

4.1 stars based on 10 reviews

Featured Comments:

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  Steve Simm

  5.0

  I have been customer for over 10 yrs and have never had a issue w service. Recently alot had moved or been promoted but the outstanding service has continued. They go above and beyond what is expected.

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  Response from the owner

  Thank you for your kind words, Steve. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

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  Sonya Tawney

  5.0

  Can't say enough about the exceptional customer service I received today from the Branch Manager, Jeanine. The place was so busy and my business was labor intensive. But after explaining to her the urgency in my request, she stopped everything to help me. And was extremely pleasant the entire time! Thank you so much!

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  Tammy Johnson

  3.0

  I have been with US bank many years because of extended days and hours. But now with hours cut I have to do a lot of my banking viathe Atm. Mostly a good experience until last night. I deposited as I always do but spit back out $20 of my $400 deposit then didn't count the remaining $380! I call 2 different times once the 800 number they said go to bank tomorrow to resolve matter. Then the number on the paper the atm gave me and he tells me if it doesn't resolve itself call back they'll give a dispute and I should receive my money in 10 business days. How in the world is that helping?! My account is now overdrawn and I can't pay my bills. After this review the bank liason did reach out and has expedited the problem. The branch manager gave me the provisional credit as they continue to investigate.

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  Response from the owner

  Hello Tammy, Thanks for reaching out. I know how stressful it can be when an ATM malfunctions, especially when it affects bills. If you haven't already started a dispute, I must ask that you please call our 24-Hour Customer Service at 800-872-2657 to do so as soon as possible, to at least get that process started. We'd also be happy to give you a call so that we can look into this for you. Please send us an email at [email protected] with your phone number and reference number 7316. Once we receive your number, we'll give you a call within 2 business days. Thanks^Caitlin

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