U.S. Bank Branch S Glenstone Ave, Springfield, Missouri

U.S. Bank Branch Reviews

1.9 stars based on 29 reviews

Featured Comments:

• L

  Lauren Rainbolt

  5.0

  We have now had two separate mortgages done through this branch. We worked with Kayla and Jennifer. If you don't read past here, know you're in excellent hands with them. As first time home buyers they patiently answered every question we had. All steps in the process were explained and went so fast! We came back to them after looking for our next home and this is where they really pulled out all the stops. From assisting with a quick close, to accommodating us being in a completely different city, they went all out. I will always come to this team first. They're the very best.

• B

  Brian Pendergrass

  1.0

  So, I had deleted a previous review of this bank because I do believe in second chances. However, when a business consistently delivers bad customer service, I feel I should warn others. This is the 3rd and final encounter with this bank. Please, don't use them. To save yourself time and frustration, go to a different bank.

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  Response from the owner

  Thank you for taking a moment to share your experience with us, Brian. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 1977, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

• D

  Dax Bedell

  1.0

  This branch in particular deserves all the bad reviews it gets. So many times I've showed up within their posted hours, both online and on their door, only for them to be closed. When they are open, the drive through lines are packed and they only have one person handling 4 lines of customers. And you can't go inside because they don't have any tellers there either. Worst service I have ever experienced from a bank.

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  Response from the owner

  Hello, Dax. Thank you for taking the time to leave a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

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